Q: Can I use it anywhere?
Yes, you can use the card anywhere that accepts Visa.
Q: Is there fraud protection?
Yes, you have full fraud protection from Visa.
Q: Can I reach customer service if my card declines? Is it 24hrs?
Yes, our issuing bank has 24/7 customer service.
Q: Is there a limit to how much I can purchase on my card?
Yes. This is a pre-paid visa card and you can spend up to $12,00/month of your wallets balance.
Q: Is my wallet secure?
We use AWS and FIREBASE to keep your wallet secure.
Q: Is there an initiation fee and annual dues?
Yes, there is a one-time $1000 membership initiation fee. After the first year, you annual dues are $299.
Q: Do I get an invoice/receipt for my initiation purchase?
Yes, you will receive a receipt after payment completion.
Q: If I lose it how do I get a replacement card? How long will it take? What’s the cost?
A virtual card will be issued right away which you can use on your smartphone. The physical metal card will take approximately 3-4 weeks to replace at a cost of $250