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FAQ'S


Q: Can I use it anywhere? 
Yes, you can use the card anywhere that accepts Visa. 

 

Q: Is there fraud protection? 
Yes, you have full fraud protection from Visa.

 
Q: Can I reach customer service if my card declines? Is it 24hrs? 
Yes, our issuing bank has 24/7 customer service.

 
Q: Is there a limit to how much I can purchase on my card? 
Yes. This is a pre-paid visa card and you can spend up to $12,000/month of your wallets balance.


Q: Is my wallet secure? 
We use AWS and FIREBASE to keep your wallet secure.

Q: Is there an initiation fee and annual dues?

Yes, there is a one-time $7500 membership fee. After the first year, your annual dues are $5000.

 
Q: Do I get an invoice/receipt for my initiation purchase? 
Yes, you will receive a receipt after payment completion.

 
Q: If I lose it how do I get a replacement card?
 How long will it take? What’s the cost?


A virtual card will be issued right away which you can use on your smartphone. The physical metal card will take approximately 3-4 weeks to replace at a cost of $950 

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